VECCI - Working with Aggresive and Challenging behaviours

This course uses experiential and theoretical learning to give you strategies to deal with a range of disruptive and difficult behaviours. It covers interpersonal communication skills, non-verbal cues, risk management and self-awareness, and strategies to help you defuse disruptive situations early.

Duration One day

Learning outcomes

  • During this program you will increase your knowledge of:
  • Why people may demonstrate challenging or aggressive behaviours
  • Your own communication style and how you can influence how others act

Strategies for managing difficult and aggressive behaviour, including the

  • S.A.F.E. approach
  • active and reflective listening
  • assertive communication
  • questioning types

This course is suited to anyone in customer-facing roles. - See more at: http://www.vecci.org.au/business-solutions/training/short-courses/personal-effectiveness/tpeac1601#sthash.yJvJ0zL2.dpuf

Tuesday, 3 May, 2016 -
09:00 to 16:30
Mercure Geelong, Cnr Gheringhap & Myers Streets, Geelong
$450 for VECCI members, $540 for non members

Further Information

VECCI