Working with aggressive and challenging behaviours

Course Overview

This course uses experiential and theoretical learning to give you strategies to deal with a range of disruptive and difficult behaviours. It covers interpersonal communication skills, non-verbal cues, risk management and self-awareness, and strategies to help you defuse disruptive situations early.


One day

Learning outcomes

During this program you will increase your knowledge of:

  • Why people may demonstrate challenging or aggressive behaviours
  • Your own communication style and how you can influence how others act
  • Strategies for managing difficult and aggressive behaviour, including
    • the S.A.F.E. approach
    • active and reflective listening
    • assertive communication
    • questioning types


This course is suited to anyone in customer-facing roles.

Friday, 16 March, 2018 - 09:00 to 16:30
Rydges Geelong, Cnr Myers and Gheringhap St, Geelong
$495 for members, $595 for non members
Wheelchair access

Further Information

Victorian Chamber of Commerce